OUR DIGITAL PRODUCTS
Digital products refer to intangible goods or services that are created, distributed, and consumed in digital format. Unlike physical products, digital products do not have a tangible presence; instead, they exist in the digital realm and are accessed or used through electronic devices such as computers, smartphones, tablets, or other digital platforms.
We are providing activation keys, serial numbers, or licenses that grant access or unlock digital content or services. Examples include product keys for software, game activation codes, and subscription licenses. Our products are original and legit from official accounts.
Subscription Services: Access to ongoing services or content for a recurring fee. Examples include streaming services (Netflix, Hulu), cloud storage subscriptions (Google Drive, Dropbox), and software as a service (SaaS) applications.
Software: Applications, programs, or computer software designed to perform specific tasks or functions. Examples include operating systems
(e.g., Windows 11), productivity software (e.g., Microsoft Office), and creative tools (e.g., Adobe Photoshop).
Digital Art and Design Assets: Graphics, templates, fonts, and other design elements available for download and use in digital projects. Websites like Adobe Stock and Shutterstock offer digital assets for purchase.
REFUND POLICY DIGITAL PRODUCTS
Last Updated: 30 december 2023
Thank you for purchasing Semoot digital products. We want to ensure that you are completely satisfied with your purchase. Please read our refund policy carefully to understand your rights and responsibilities.
1. Refund Eligibility
1.1 Digital Products: Refunds are generally not provided for digital products once the product has been delivered, downloaded, or accessed. However, we understand that unique circumstances may arise, and we will evaluate refund requests on a case-by-case basis.
1.2 Eligible Circumstances:
Refunds may be considered in the following circumstances:
Duplicate purchases
Technical issues preventing access to the product
Product not as described
2. Refund Request Procedure
2.1 Contact Support: To request a refund, please contact our customer support team at support@semoot.com or support live chat within 24 hours of your purchase.
2.2 Provide Information: When requesting a refund, please provide the following information: Order number, reason for the refund request or any relevant details or evidence supporting your request.
3. Refund Process
3.1 Evaluation: Our team will review your refund request and determine whether you meet the eligibility criteria.
3.2 Communication: We will communicate with you regarding the status of your refund request. Please allow 24 hours for the evaluation process.
3.3 Refund Approval: If your refund request is approved, the refund will be processed to the original payment method within 24 hours
4. Exclusions
4.1 Change of Mind: Refunds will not be provided for changes of mind or if you have found the product available elsewhere.
4.2 Non-Compliance: Refunds will not be provided if there is evidence of misuse, abuse, or non-compliance with our terms of service.
5. Contact Information
If you have any questions about this refund policy, please contact us at support@semoot.com
6. Changes to the Refund Policy
Semoot reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Please check our website regularly for updates.